Key skills
SalesforceAgileLeadershipCommunicationCustomer SuccessSales
About this role
Role Overview
- Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems
- Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes
- Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team
- Document current-state and future-state processes, helping identify opportunities for improvement and scalability
- Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables
- Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems
- Coordinate timelines across development, testing, and deployment to ensure predictable delivery
- Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations
- Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements
- Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement
- Help identify adoption risks and support mitigation efforts through documentation, communication, and training support
- Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support
- Assist with maintaining SLAs and providing coverage during high-volume or critical periods
- Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities
- Create and maintain clear documentation including process flows, system diagrams, and data definitions
- Capture and share knowledge to reduce onboarding friction and improve team efficiency
- Ensure changes and decisions are documented and accessible to relevant stakeholders
Requirements
- Experience in business systems analysis, requirements gathering, and translating business needs into technical deliverables
- Hands-on experience working with Salesforce and adjacent GTM tools (e.g., Outreach, Gong, Marketo, Clay, 6sense, Workato)
- Familiarity with Agile or sprint-based delivery and cross-functional project coordination
- Strong communication skills and comfort working with both business stakeholders and technical teams
- A detail-oriented, systems-minded approach with an interest in process improvement and operational excellence
- Ability to operate effectively in a fast-paced environment with changing priorities, while maintaining organization and follow-through
Benefits
- Multiple health/dental coverage options (100% coverage for employee, 50% for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO
- 4 weeks (increases at year two!)
- 12 company holidays + 2 floating holidays
- Parental leave
- birthing parent (16 weeks paid) non-birthing (4 weeks paid)
- FSA & HSA options
- Short and long term disability (short term 100% paid)
- Community service funds
- Professional development funds
- Wellbeing fund
- $150 quarterly
- Business expense stipend
- $125 quarterly
- Mac laptop + new hire equipment stipend
- Fully stocked kitchen with tons of drinks & snacks (BHM only)