Child Support Case Processing Consultant
United States
Full Time
4 days ago
$39,960 - $50,708 USD
Key skills
Mentoring
About this role
Role Overview
- Mentoring and training to team members
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Assisting customers
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Requirements
- Currently employed with the Florida Department of Revenue.
- Two years of experience conducting research and analyzing information to make decisions.
- Experience coaching, mentoring or training others.
- Two years of experience communicating with customers for the purpose of resolving inquiries.
- One year of Child Support Program experience.
- Relevant education may substitute for the required experience.
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- Paid parental leave
- 10 paid holidays annually
- Retirement savings
- Vision and dental insurance