Key skills
JavaScriptNode.jsPythonAISaaS
About this role
Role Overview
- Lead responses to critical incidents and customer-impacting events
- Work directly with enterprise customers
- Collaborate across engineering, product, and support to solve urgent problems
- Build internal tools and improve core product features based on real-world, customer feedback
- Build a new extensible platform for account and organization-level settings
- Design and implement scalable backend architecture and APIs for asset cataloguing, ownership, and security
- Build intuitive, unified interfaces for organizing, transferring, and governing assets across accounts and products
- Create and improve observability features like SLOs, alerts, and dashboards to help Zapier grow.
- Lead important projects from start to finish.
Requirements
- You're a proven SaaS engineering builder.
- You work through AI agents, not alongside them.
- You know event-driven systems and have strong platform thinking.
- You work close to the customer.
- You ship through ambiguity.
- You own your work and yourself.
- You communicate proactively in an async-first culture.
- You believe enterprise can move fast.
- Meaningful hands-on experience with Python or Node.js.
Tech Stack
- JavaScript
- Node.js
- Python
Benefits
- Offers Equity
- Offers Bonus