Actively partner with the Sales team, leading technical discovery meetings to deeply understand the customer's contact center, CRM, and telephony environments and key business challenges.
Design and deliver highly compelling, customized product demonstrations and workshops that map our platform features directly to the prospect's needs and ROI objectives.
Design end-to-end technical architectures, generate high-quality technical documentation for proposals (RFPs/RFIs), and own the execution and success of all technical Proof-of-Concepts (POCs).
Serve as the technical expert during the sales cycle, addressing integration, security, and infrastructure questions from technical and non-technical stakeholders (up to the C-suite).
Capture structured feedback from prospects and competitive intelligence, translating it into actionable insights for the Product and Engineering teams to influence the roadmap.
Contribute to the creation of sales enablement materials, technical white papers, and best practice guides to help scale the pre-sales function.

Spanish fluency is mandatory for this role
5+ years of progressive experience in a technical pre-sales role (Sales Engineering, Solution Consulting) within the B2B Enterprise SaaS space.
Hands-on experience architecting solutions involving APIs, complex system integrations (CRMs, Contact Center platforms), and workflow automation tools.
Strong familiarity with telephony systems (SIP, VoIP, Twilio/Genesys/Avaya/etc.), contact center operations, and a deep understanding of AI/ML concepts and prompt engineering.
Highly skilled at translating complex technical capabilities into clear, quantifiable business benefits and managing technical components of large, multi-threaded deals.
Exceptional presentation and written communication skills; comfortable leading discussions with senior technical architects and C-level business leaders.

Senior Sales Engineer

Key skills