Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment.
Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results.
Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.

1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
Are well-versed in selling digital products to SMBs and using Salesforce CRM
Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement
Strong coaching and mentoring skills with a commitment to developing others and fostering career growth
Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements
Excellent communication, organizational, and time management skills
Comfortable working in a fast-paced, remote-first environment
Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED

Full medical, vision, and dental
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan

Sales Manager – SMB Outbound Sales

Key skills