Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance
Adheres to Motorola and the Customer’s Change management policies and procedures
Initiates problem-solving action and follows through to resolution
Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution
Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary
Assist with technical system requirements analysis
Perform periodic system maintenance and software patching

3+ years of IT and/or public safety experience (a combination can fulfill this requirement)
Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Excellent verbal and written communication skills
Comfortable working both alone and in a team environment
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM)
Ability to troubleshoot application system issues, including hardware, network and third-party components

Infrastructure System Manager

Key skills