Act as the primary, senior-level escalation point for all service, maintenance, and support issues for the high-touch public safety customer base in Southeast New York.
Proactively engage with the customer's points of contact to maintain a robust, trust-based relationship, anticipating needs and mitigating potential service disruptions.
Take full ownership of the end-to-end maintenance operation, including resource allocation, service delivery schedules, and adherence to Service Level Agreements (SLAs).
Oversee the efficient and effective deployment of support resources to meet all operational and strategic service requirements.
Continuously monitor, analyze, and report on key performance indicators (KPIs) related to service delivery and maintenance, implementing corrective actions as necessary to ensure high standards of performance.
Provide regular, comprehensive updates to the T2 RSM on the status of customer operations, outstanding escalations, and strategic initiatives.

5+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, Radio System Administration & Maintenance, Client & Contract Management, Contractual Compliance, Customer Management or Military experience
Legal authorization to work in the U.S. indefinitely is required.
Must have a current, valid driver’s license and no traffic violations
Must possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and written.

Systems Manager

Key skills