Compliance Administrative Assistant

Role Overview

• Conduct regular audits of internal workflows to ensure adherence to client Service Level Agreements (SLAs) and internal protocols
• Receive, investigate, and document all incoming complaints, operational incidents, and compliance breaches
• Monitor legal items and regulatory updates, ensuring the QA department and broader production teams are informed of changes that impact day-to-day operations
• Extract and analyze monthly audit reports to measure department performance
• Collaborate with the production teams to refine standard operating procedures (SOPs) based on audit findings to minimize future risks

Requirements

• High School Diploma, GED or equivalent experience
• 2+ years of experience in an Administrative role in repossession or financial institutions
• Legal authorization to work in the U.S. indefinitely is required

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave