Sales Support Representative

Role Overview

• Responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction
• Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer
• Assist sales regions and work with internal departments until the product is delivered to the customer
• Answer incoming Account Manager calls and emails
• Provide total customer and sales representative satisfaction in order management
• Provide sales regions with prompt, quality service and support in a variety of areas including order entry, converting, order management, temp requests, weld warranty replacements, and troubleshooting various order inquiries
• Effectively communicate with sales reps, regional managers, and other teams/departments
• Accountable for relaying all communication from customers and sales force to internal teams related to order management
• Follow a standardized order entry process to ensure 100% accuracy
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
• Abide by company, departmental policies, and regulatory procedures

Requirements

• High school diploma or equivalent
• 2+ years of relevant experience
• Sales Support or Customer Service experience
• highly preferred
• Bachelors’ degree

Benefits

• Work Flexibility: Hybrid