Key skills
AIAnalyticsSaaSChange ManagementCommunicationPresentation SkillsCustomer SuccessSales
About this role
Role Overview
- Partner with academic and research customers to drive successful adoption and long‑term value from Elsevier’s analytics and AI solutions
- Combine deep product expertise with consultative skills to support onboarding, training, and change management
- Guide Elsevier’s potential and current clients through onboarding, change management and process improvement
- Introduce and drive change management activities to help clients maximize value from Elsevier’s product suite
- Provide oversight and guidance for the CSM when required in terms of onboarding and implementation of the business solution
- Provide in-depth training on solutions when required by the Customer and/or Sales team
- Assist and/or lead with customer escalations, leveraging expertise and providing solutions or workarounds
- Spearhead internal cross functional improvement projects and create knowledge management solutions related to SaaS products
Requirements
- Strong knowledge of Elsevier Analytical and Engineering Products
- Solid background in relevant field of expertise – for example, computer science or mathematics undergraduate study and/or prior computer science and software work experience
- In-depth understanding of our Elsevier A&G customers with respect to their needs/ambitions/obstacles/workflows and interaction with our products
- Advanced consultative sales and customer success skills
- Excellent analytical, presentation, data analytical and communication skills
- Data storytelling and advisory capabilities essential
- Experience in building influential and reliable networks within customers organization
- Prior use of products in our product portfolio, or similar analytical and AI solutions
- Experienced in working in an international matrix organization
- Strong communication (verbal and written) and presentation skills in English, additional languages a plus
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match and an Employee Share Purchase Plan
- Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice