About this role

Takes direction/supervision from management
Responds to client inquiries
Provides technical support to users
Configures and supports hardware, software, and networks
Assists in procuring new equipment and disposing of old equipment as needed/directed
Travels to other locations as needed/directed

Prior experience in IT, IT support, or related field
In-depth knowledge of IT hardware, software, and Microsoft 365
Excellent written and verbal communication skills
Proficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, Android
Exceptional time-management and multitasking abilities
Strong problem-solving and people skills
Certifications in IT training are preferred
Bachelor’s degree in computer science or MIS is preferred
This role is mostly remote with travel to GBE sites as needed
Candidates must reside in the state of Tennessee

Competitive salary commensurate with experience
Health, dental, and vision insurance options
401(k) retirement plan
Ongoing professional development opportunities
Supportive and collaborative work environment
Meaningful work that makes a difference in the lives of individuals and families

IT Support Analyst

Key skills