Training Specialist

Role Overview

• Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”.
• Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing.
• Embed Best Practices – Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types.
• Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan.
• Contribute to Training Program Development & Maintenance – Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS.
• Other – Assist with special projects as assigned at the discretion of team management.

Requirements

• 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.
• Track record of achievement in a training and/or customer service role, preferably in a software or other startup company.
• Ability to conduct classroom-style trainings in both English and Spanish.
• Expertise in customizing & running live demo-based training courses & webinars.
• Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches.
• Experience delivering training or coaching to promote adoption and minimize resistance to new software.
• Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment.
• Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position.
• Ability to work a variable schedule with willingness to travel 25%.
• Demonstrated ability to learn and apply sound instructional techniques.
• Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia.
• Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses.
• Experience incorporating change management principles into training programs to promote adoption & minimize resistance.
• Strong project management experience a plus.
• Ability to write business correspondence and technical documentation.

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
• On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.