Assess training and development needs through strategic communication with the HR team, senior leadership, managers, and team members.
Champion management and administration of the SavATree Learning Management System, ensuring compliance with local legislation and internal programs on specific training courses.
Utilize ADDIE model or other applicable framework for instructional design ensuring that learning objectives are accomplished.
Create custom courses for a variety of learning initiatives, including: Learning Journeys for key roles, sales training courses, leadership development, new hire orientation, field training, compliance courses, etc.
Maintain and establish vendor relationships, such as Dale Carnegie, Situational Leadership, or other content providers, to meet ongoing needs for our growing organization.
Evaluate program effectiveness through review of key performance indicators and surveys.
Collaborate with subject matter experts across the organization.
Capture best practices with standard work, streamlining processes, and implementing Lean Six Sigma methodology.
Maintain knowledge of the latest trends in training and development.
Processing purchase orders and maintaining records and reports of expenses.
Requirements
Associate’s or Bachelor’s Degree preferably in training and development, human resources or related field OR equivalent experience working within a service industry and supporting a distributed workforce.
Minimum 2 years' experience with learning management system administration and e-learning course design.
ATD Associate Professional in Talent Development or Certified Professional in Talent Development a plus.
Experience with course authoring using Articulate Rise 360 and Storyline required.
Proficient with AI tools (Co-Pilot, ChatGPT, Gama) required.
Proficient with basic video editing for job aid and course creation.
Knowledge of adult learning principles and andragogy theories.
Proven problem-solving and analytical skills with the ability to learn quickly.
Strong verbal and written communication skills with the ability to build strong working relationships with business partners at all levels in a professional manner.
Excellent facilitation skills with the ability to navigate between online and in-person delivery methods.
Outstanding attention to detail and ability to work within systems and leverage multiple platforms and methods to accomplish learning goals.
Resourceful self-starter able to work under pressure and manage time effectively.
Proven ability to manage competing demands, transactions, and projects simultaneously to meet required deadlines.
Evaluation and research skills to identify training options and alternatives.
Microsoft Office proficient, including Excel expertise.