Senior Manager, Regional Service Business Development

Role Overview

• Evaluates, monitors, and holds the responsibility for corrective actions to improve the Service revenue growth and profitability of Hyundai dealerships within the Region.
• Maintain a leadership role in recommending, implementing, and monitoring any HMA field facing initiatives and programs associated with dealership service owner retention, profitability improvement or customer pay performance enhancements (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).
• Develop and present business plans for targeted dealers to grow Service Department revenue and improve profitably by utilizing HMA programs to increase customer retention and loyalty (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).
• Conduct key process assessments and implement action plans for target dealerships to improve business processes and best practices related to service owner retention and revenue growth (i.e., service drive, first service appointment, We Owe, special order parts, recommended up-sells, etc.).
• Perform key role related to new technology integration into service business processes (i.e., Blue Link, Bluetooth, audio enhancements, etc.).
• Coordinates activities with Mobis to develop strategies to enhance parts profit opportunities within the scope of the Service Department.
• Serve as advisor to Service Process training organization to recommend and provide Subject Matter Expert (SME) support related process training development and implementation.
• Recommend, develop, implement, and monitor dealership incentive programs directed at growing dealership revenue and service owner retention.
• Perform other assigned duties (Duties that are ancillary to this position and/or complement the essential duties) as required or requested.
• Act as mentor and coach in the dealership service revenue growth, profitability, and business process integration areas of our business.

Requirements

• Must be a high school graduate
• Bachelor’s degree preferred
• Master’s degree a plus
• Eight or more years of experience of which at least five years directly related experience in automotive fixed operations.
• Two to three years of supervisory experience or automotive consultant experience desired.
• Automotive competencies, including Retail Service & Parts Operations, Marketing and Merchandising, Business Process Improvement; technical knowledge a plus.
• Excellent communication skills.
• Excellent organizational skills.
• Excellent time management skills.
• Excellent people skills.
• Excellent analytical skills.
• Excel, Word, PowerPoint, and Required Computer Skills.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay
• the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs