Key skills
Active DirectoryLeadershipCommunication
About this role
Role Overview
- Work with customer accounts assigned to you
- Host pre-scheduled and ad-hoc calls to review tickets and discuss projects
- Serve as conduit between the customer and internal Agiloft teams
- Manage customer communications via tickets and email
- Collaborate with Agiloft engineering and leadership teams as needed
- Proactively take ownership of high-priority and escalated cases
- Conduct weekly meetings with accounts to discuss projects
- Participate in Quarterly Business Reviews as technical contributor
Requirements
- Knowledge of internal Agiloft implementations and integrations such as DocuSign, Active directory, MFA, APIs
- Proficiency with the Agiloft product upgrade process
- 1-2 years TSE1 experience
- Excellent written and verbal communication skills
- Ability to de-escalate tense customer situations
- Understanding of Agiloft’s internal teams and ability to build relationships to them
Benefits
- Floating holidays
- Quarterly wellness day off
- Support for employee resource groups
- Healthy work/life balance