Scrum Master

Role Overview

• Serve as Scrum Master for one or more Agile teams, ensuring effective adoption of Scrum and Agile practices (Scrum, Kanban, or Scrumban as appropriate).
• Own team-level delivery governance and predictability, ensuring clear goals, realistic planning, and transparent signals on scope, risks and progress.
• Ensure work is visible, prioritized, and flowing through the system (e.g., backlogs, boards, WIP limits).
• Help teams create realistic sprint goals or flow target and meet commitments sustainably.
• Define and maintain team-level delivery metrics (e.g., throughput, cycle time, defect trends; DORA metrics where appropriate).
• Identify and make visible impediments impacting throughput or quality – both within and outside the team – and drive resolution in partnership with Engineering, Product, TPMs, and Product Operations.
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-Ups, Reviews, Retrospectives, and Backlog Refinement.
• Coach teams on Agile principles, self-organization, and continuous improvement.
• Foster a culture of trust, accountability, psychological safety, and constructive challenge.
• Support Product Owners and Product Managers in effective backlog management and value-based slicing of work.
• Use data and experiments to evolve ways of working rather than enforcing process for its own sake.
• Use quantitative and qualitative insights to identify bottlenecks, risks, and improvement opportunities.
• Facilitate outcome-focused retrospectives and ensure follow-through on improvement actions.
• Provide clear, concise status, risk and dependency signals to stakeholders, framed in terms of business impact.
• Where applicable, create and maintain delivery dashboards and queries in Agile tooling (e.g., Azure DevOps).
• Own cross-team coordination for work involving supported teams, ensuring dependencies, sequencing, and risks are understood and managed collaboratively.
• Partner with Product Operations and TPMs by providing accurate team
• and cluster-level plans, capacity, and risk signals.
• Represent team realities in planning and prioritization forums.
• Collaborate with Design, Security, Data, and other functions to improve end-to-end delivery.
• Contribute to the evolution of Agile practices as the organization scales.

Requirements

• Hands-on experience as a scrum Master or Agile delivery lead supporting software engineering teams.
• Strong understanding of Agile frameworks (Scrum, Kanban) and modern engineering practices.
• Proven facilitation and coaching skills; able to navigate conflict and drive clear outcomes.
• Comfort with delivery metrics and basis analytics; ability to translate data into decisions.
• Excellent written and verbal communication skills; able to adapt messaging for engineers, product leaders, and executives.
• Ability to influence without authority and build strong cross-functional partnerships.
• Preferred Experience working alongside Product Operations and Technical Program Managers in a portfolio or platform environment.
• Experience supporting multiple teams or operating in scaled Agile environments.
• Familiarity with Agile tooling (e.g., Aha!, Azure DevOps).
• Background in software development, QA, or a related technical discipline.
• Agile certifications (e.g., CSM, PSM, KMP) are a plus but not a substitute for practical experience.

Tech Stack

• Azure

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice