Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.
Provide remote-based functional support & training for your specialist SAP modules.
Support client customizations, sharing implementation and best practices advice.
Develop application break fixes for critical product defects.
Create scripts to identify, analyze and correct data issues.
Manage one or more key assigned accounts as a technical/functional advisor.
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including sometimes evenings, weekends and holidays and monitoring email regularly outside standard business hours.
Collaborate with team members in a virtual team environment to extend field experience to different client situations.
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.

10+ years relevant all-round SAP experience particularly with SAP Basis.
Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows.
Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA.
Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.
Good experience with SLT installation and technical configuration.
Experience with Database Sizing and Database Performance.
Skills in client-facing support.
A track record of successful roles in several SAP implementation or upgrade projects.
Deep working knowledge and understanding of supporting business processes.
Analytical, logical problem resolution skills.
SAP certification(s) preferred.
Knowledge of architecture, implementation, and key functionality.
Expertise with S/4 HANA including full life-cycle implementation experience, configuration, and administration of the application.
Knowledge of maintenance/patching mechanics and SAP architecture.
Demonstrable history solving complex problems across multiple modules.
Must be able to speak, read and write English fluently.
Speaking, reading, and writing another language fluently is desirable.

Senior Support Engineer, SAP Basis

Key skills