Associate Director, Cell Therapy Territory Operations Manager

Role Overview

• Lead and support strategic initiatives across clinical and commercial cell therapy from development to post-market.
• Be a key leader within Internal AZ teams (Program Management, QA, Manufacturing, Supply Chain, Medical Affairs, Market Access, Compliance, Sales/Marketing).
• Establish service lines with external partners (PIs, Physicians, Nursing, Apheresis, Cell Therapy Lab, other HCPs/leadership).
• Serve as SME, driving decisions and projects at multi-country/local levels; influence strategy, governance, and cross-functional execution.
• Acts as the technical expert and authoritative source of knowledge in cell therapy workflows and brings expertise to site interactions.
• Build and maintain relationships with stakeholders at assigned Sites.
• Operate within regulatory/accreditation standards (e.g., FACT) ensuring compliance, audit readiness, and continuous improvement.
• Guide clinical workflows; ensure standards; advance apheresis excellence; optimize product handling; inform health outcomes.
• Act as primary operations readiness liaison; collaborate with Supply Chain to align logistics and site needs.
• Provide exemplary customer service while building business relations with clinical/operational leaders.
• Lead cross-functional meetings to develop product/patient workflows for trials and future commercial products.
• Maintain strong collaboration with Program Management, SMM, Supply Chain, Manufacturing, Quality, Medical, Commercial, Cell Therapy Hub, to manage customer centers and clinical care for the portfolio.
• Oversee operational/clinical aspects of raw material collection, product receipt/storage/distribution/infusion, and COI/COC.
• Design and deliver training to PIs, MD, Nursing Staff, Apheresis, and Cell Therapy Laboratory and Coordinator staff.
• Lead Site activation using risk-based tools for certification, training, and monitoring.
• Train Site HCPs on product needs; ensure COI/COC access for trained individuals with Cell Therapy Hub.
• Oversee Site logistics and manage regional account changes with Cell Therapy Hub.
• Respond to SOP deviations with expertise and collegiality.
• Support/own quality records (Deviations, CAPA, Change Control) with Cell Therapy Hub and QA.
• Travel up to 50%.

Requirements

• Bachelor’s degree (Nursing, Physician Assistant) with thorough knowledge/hands-on experience in Cell Therapy.
• 8+ years' experience in cell therapy with progressive leadership.
• Expertise in service lines (infrastructure, resourcing, costs, quality metrics).
• Proven delivery to timelines, cost, and quality; collaboration with internal/external providers.
• Language requirement: Bilingual (English and French) — advanced proficiency in both spoken and written communication is required.
• Excellent knowledge of cell therapy standards/regulations.
• Experience selecting/overseeing external providers and developing contracts.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options