Lead assigned portions of implementation projects from kickoff through go-live and transition.
Partner directly with customers to facilitate discovery and requirements-gathering sessions, setting clear expectations for scope, deliverables, and implementation approach.
Develop and manage project scope documentation and obtain formal customer sign-off.
Manage specific workstreams within the project, ensuring timely and accurate communication with both internal and external stakeholders.
Interpret customer requirements and submit configuration and setup requests to build organizational structures and accounts within internal systems.
Prepare and submit task requests (e.g., via ServiceNow) to support system setup, installs, and configuration activities.
Coordinate and manage testing activities, including reviewing and validating customer-provided files and test transactions to ensure data accuracy and integrity.
Facilitate and participate in a variety of meetings, which may include issue resolution sessions, internal project updates, customer training, or collaboration with product teams on system enhancements.
Deliver customer training and demonstrations, including building simple demo reports to help customers understand system outputs and post implementation results.
Collaborate closely with cross-functional team members within a pod-based delivery model, contributing to shared project goals and supporting other pod roles as needed.
Requirements
Three to five years of experience in project management activities.
Bachelor's degree, or equivalent work experience.
Thorough knowledge of assigned business line or functional area
Demonstrated management and leadership skills
Strong organizational and analytical skills
Advanced knowledge of project management
Ability to identify and resolve exceptions and to analyze data
Excellent verbal and written communication skills
Tech Stack
ServiceNow
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law