Implementation Project Consultant – Freight Payment Services

Role Overview

• Lead assigned portions of implementation projects from kickoff through go-live and transition.
• Partner directly with customers to facilitate discovery and requirements-gathering sessions, setting clear expectations for scope, deliverables, and implementation approach.
• Develop and manage project scope documentation and obtain formal customer sign-off.
• Manage specific workstreams within the project, ensuring timely and accurate communication with both internal and external stakeholders.
• Interpret customer requirements and submit configuration and setup requests to build organizational structures and accounts within internal systems.
• Prepare and submit task requests (e.g., via ServiceNow) to support system setup, installs, and configuration activities.
• Coordinate and manage testing activities, including reviewing and validating customer-provided files and test transactions to ensure data accuracy and integrity.
• Facilitate and participate in a variety of meetings, which may include issue resolution sessions, internal project updates, customer training, or collaboration with product teams on system enhancements.
• Deliver customer training and demonstrations, including building simple demo reports to help customers understand system outputs and post implementation results.
• Collaborate closely with cross-functional team members within a pod-based delivery model, contributing to shared project goals and supporting other pod roles as needed.

Requirements

• Three to five years of experience in project management activities.
• Bachelor's degree, or equivalent work experience.
• Thorough knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

Tech Stack

• ServiceNow

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law