Answer incoming calls and provide a high level of customer service
Track information in a ticketing system
Use a knowledge base tool to resolve incidents
Provide in-depth troubleshooting on a variety of internal applications
Escalate unresolved problems to other support teams as required
Develop and maintain strong relationships within the IT department
Develop and maintain an understanding of Corporate and IT policies and procedures
Document and solve any reported issue

0-2 years of relevant experience in a technical call center or comparable education preferred
Basic SQL knowledge
Experience with call/chat interface is ideal
Experience with ticketing systems
Experience developing software in UniBasic, Java, React, Python, or other modern language
Passion for supporting custom applications
Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred
Outstanding communication skills, both written and verbal
Phenomenal customer service skills
Excellent organizational skills

Assistant Application Technical Support Representative

Key skills