Lead IT Digital Workplace Procurement

Role Overview

• Lead the IT hardware and software procurement strategy for laptops, desktops, servers, workstations, and peripheral equipment, ensuring alignment with business needs, budgets, and technical standards
• Serve as the primary liaison with IT hardware suppliers and vendors , owning contract management, pricing negotiations, SLAs, and performance reviews
• Manage software distribution and licensing, ensuring compliance with legal and organizational standards.
• Monitor licensing agreements and perform audits to prevent overuse or underutilization of software.
• Maintain accurate, up-to-date records of all IT assets using asset management systems.
• Develop and execute cost-efficient sourcing strategies , including vendor consolidation, lifecycle management, and standardization initiatives
• Forecast hardware and desktop resource needs based on hiring plans, refresh cycles, and technology roadmaps
• Evaluate emerging technology trends and recommend alternatives or upgrades to improve performance, reliability, and cost efficiency
• Facilitate acquisitions, refreshes, and upgrades across the enterprise, ensuring timely delivery and readiness for new hires
• Own and maintain desktop standards , including standard images, configurations, and compliance with security and IT policies
• Oversee inventory management, asset tracking, and hardware lifecycle processes, ensuring accurate records and audit readiness
• Manage and maintain vendor support contracts related to Software, desktop and end-user computing resources
• Act as an escalation point for complex onboarding and desktop-related issues, ensuring rapid resolution and minimal business impact
• Partner with Service Desk and Tier 2/3 teams to resolve end-user issues related to Windows OS, Office 365, VPN/connectivity, printers, and peripherals
• Provide leadership and guidance on procurement

Requirements

• 8+ years of experience in IT hardware and software asset management
• 3+ years of experience in Identity & Access Management, Digital Workplace, End-User Computing, or IT Operations, with direct ownership of IT asset management.
• Advanced technical expertise with: Microsoft Entra ID (Azure AD) – provisioning, Conditional Access, RBAC, PIM
• Microsoft Intune & Autopilot – large-scale device enrollment and compliance
• Microsoft 365 – licensing strategy and identity integration
• ITSM platforms (ServiceNow preferred) – workflow orchestration and automation
• Strong background in incident management, root-cause analysis, and operational stabilization in fast-paced environments.
• Proven ability to design and maintain scalable documentation, runbooks, and operational playbooks.
• Experience defining and managing KPIs, SLAs, and onboarding dashboards for leadership visibility.
• Excellent cross-functional communication skills with the ability to operate calmly and decisively during Day-1 escalations.

Tech Stack

• Azure
• ITSM
• ServiceNow

Benefits

• health, wellbeing, retirement, and other financial benefits
• paid time off
• overtime pay for non-exempt employees
• robust learning and development programs
• reimbursement of job-related expenses per the company policy
• employee perks and discounts