Lead the IT hardware and software procurement strategy for laptops, desktops, servers, workstations, and peripheral equipment, ensuring alignment with business needs, budgets, and technical standards
Serve as the primary liaison with IT hardware suppliers and vendors , owning contract management, pricing negotiations, SLAs, and performance reviews
Manage software distribution and licensing, ensuring compliance with legal and organizational standards.
Monitor licensing agreements and perform audits to prevent overuse or underutilization of software.
Maintain accurate, up-to-date records of all IT assets using asset management systems.
Develop and execute cost-efficient sourcing strategies , including vendor consolidation, lifecycle management, and standardization initiatives
Forecast hardware and desktop resource needs based on hiring plans, refresh cycles, and technology roadmaps
Evaluate emerging technology trends and recommend alternatives or upgrades to improve performance, reliability, and cost efficiency
Facilitate acquisitions, refreshes, and upgrades across the enterprise, ensuring timely delivery and readiness for new hires
Own and maintain desktop standards , including standard images, configurations, and compliance with security and IT policies
Oversee inventory management, asset tracking, and hardware lifecycle processes, ensuring accurate records and audit readiness
Manage and maintain vendor support contracts related to Software, desktop and end-user computing resources
Act as an escalation point for complex onboarding and desktop-related issues, ensuring rapid resolution and minimal business impact
Partner with Service Desk and Tier 2/3 teams to resolve end-user issues related to Windows OS, Office 365, VPN/connectivity, printers, and peripherals
Provide leadership and guidance on procurement
Requirements
8+ years of experience in IT hardware and software asset management
3+ years of experience in Identity & Access Management, Digital Workplace, End-User Computing, or IT Operations, with direct ownership of IT asset management.
Advanced technical expertise with: Microsoft Entra ID (Azure AD) – provisioning, Conditional Access, RBAC, PIM
Microsoft Intune & Autopilot – large-scale device enrollment and compliance
Microsoft 365 – licensing strategy and identity integration
ITSM platforms (ServiceNow preferred) – workflow orchestration and automation
Strong background in incident management, root-cause analysis, and operational stabilization in fast-paced environments.
Proven ability to design and maintain scalable documentation, runbooks, and operational playbooks.
Experience defining and managing KPIs, SLAs, and onboarding dashboards for leadership visibility.
Excellent cross-functional communication skills with the ability to operate calmly and decisively during Day-1 escalations.
Tech Stack
Azure
ITSM
ServiceNow
Benefits
health, wellbeing, retirement, and other financial benefits
paid time off
overtime pay for non-exempt employees
robust learning and development programs
reimbursement of job-related expenses per the company policy