Senior Product Manager – ATM Channel Strategy

Role Overview

• Own the end‑to‑end vision, strategy, and roadmap for BECU ATM and partner networks, ensuring they deliver value, security, and efficiency for members and the organization
• Drive the evolution of ATM and in‑branch digital experiences, aligning physical and digital strategies to improve access, usability, and member engagement
• Define and execute strategies to expand access for members, optimize network costs, and improve financial performance across ATM ecosystems
• Lead collaboration across Operations, Compliance, Technology, Finance, Member Experience, and other partners to deliver secure, compliant, and reliable ATM and network operations
• Perform in‑depth analysis of ATM usage trends, network performance, member behaviors, and financial impacts to guide prioritization and roadmap decisions
• Oversee and strengthen relationships with key partners, ensuring strong performance, compliance, and alignment with business strategy
• Partner with technology and operations teams to maintain secure, compliant, and dependable ATM and network availability for members
• Develop pricing recommendations and financial projections that support BECU’s strategic and growth goals while managing cost allocations and risk
• Bring member insights into design and decision‑making to enhance ATM, network, and branch digital experiences
• Prioritize and manage release plans across ATM‑related products, systems, and capabilities to ensure seamless delivery across teams
• Capture insights, performance trends, and lessons learned to evolve long‑term strategy and roadmap direction
• Navigate enterprise‑level strategic, technical, and operational dependencies that impact ATM and network capabilities
• Support evolving business needs related to ATM strategy, digital branch experiences, and network performance.

Requirements

• Bachelor’s degree or equivalent work experience in a technology, business, or related discipline required
• Advanced degree preferred
• Typically requires 7 years of product management, product development or product or equivalent experience with ATM or payments technology
• Experience working in an agile environment
• Previous experience overseeing all elements of the product development life cycle
• Self-directed and able to proactively identify business and customer needs and opportunities, overcome barriers, influence, and formulate solutions with minimal supervision
• Experience in managing highly effective cross-functional teams
• Previous experience understanding and determining product strategies based on the voice of the customer
• Experience managing and maintaining vendor relationships
• Exceptional writing, editing, and presentation skills.

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match