Own Customer Activation by leading the technical onboarding for new customers.
Drive Adoption and Growth by helping customers unlock the full potential of Aircall.
Manage Renewals and Value Realization in close partnership with Account Managers.
Lead Add-On Activations when customers purchase new modules.
Proactively Monitor and Support Your Portfolio by reviewing customer health signals.
Manage Customer Escalations when critical issues surface, coordinating with Support, Product, and Engineering.
Collaborate Across the Business with Account Managers, Support, and Solutions Engineers.

4–8 years in a customer-facing technical role (Customer Engineer, Technical Account Manager, Implementation Specialist, or similar).
Deep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments.
Confident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks).
Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.
Highly empathetic and outcome-focused — measures success by customer value, not by ticket closure.
Strong project management and stakeholder alignment skills; capable of driving accountability on both sides.
Understands how technical adoption connects to revenue — renewals, expansions, and customer advocacy.
Proven experience leading SaaS implementations and driving product adoption in mid-market or enterprise environments.

Competitive salary package & benefits
Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
We’re committed to ensuring that everyone has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

Customer Engineer

Key skills