Provide administrative support for the feedback dashboard, ensuring feedback transparency for clients, champions, and business owners.
Manage and maintain the feedback champion and business unit lists, ensuring role assignments and access are up-to-date.
Oversee user access management for Medallia including onboarding, permissions, and troubleshooting.
Manage data feeds between LPL and Medallia to support feedback and survey programs.
Act as a moderator for feedback submissions, ensuring proper routing and timely and effective resolution.
Monitor and report on feedback trends.

3-5 years of experience with feedback management tools (Medallia, Salesforce, Dynamics) and dashboard/reporting platforms.
Experienced with process management/improvement
Experience in a client facing position
Medallia administrator certification (preferred)

AVP, Feedback

Key skills