Under general direction manages a team of claims professionals for a specific line of business
Oversees all claim resolution activities of the team to ensure accurate and timely disposition of claims
Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded
Ensures established claim handling protocols are followed by maintaining appropriate file engagement
Recognizes trends and implements improvement opportunities by monitoring team performance, reviewing data analytics
Contributes to achievement of department budget and effectively manages expenses associated with claims resolution
Builds and maintains collaborative relationships with internal and external work partners
Communicates and shares pertinent and timely information to employees
Maintains compliance with state/local regulatory requirements by following company guidelines
May participate in or lead project teams.

Bachelor's degree or equivalent experience
Typically a minimum of seven years of related work experience
Previous management experience is preferred
Knowledge of the insurance industry and general knowledge of the organization's products, policies and procedures
Ability to effectively identify, lead, coach, engage, develop and retain talented claim professionals
Strong claims resolution skills and knowledge of insurance and claims principles, practices and procedures for area of responsibility
Strong analytical and problem solving skills, with the ability to prioritize and effectively manage multiple priorities
Ability to effectively collaborate with internal and external business partners
Knowledge of Microsoft Office Suite and other business-related software.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

General Liability & Commercial Auto Claims Manager

Key skills