Oversees the friendly, professional, and efficient registration and account settlement of hotel guests
Serves as a liaison between the Front Office Agents and Front Office Management, Housekeeping, and Engineering
Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands
Prints occupancy, arrivals departures, and back-up reports on a timely basis
Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided
Checks the status of all Out-of-Order rooms on a daily basis
Monitors availability of showrooms for the Sales & Conference Management departments

Minimum of one year guest service experience in hotel hospitality
Previous experience as a Front Desk Agent is preferred.
Excellent guest service skills required
Advanced computer skills; Opera experience preferred.
Ability to stand and walk for long periods of time required
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Rooms Controller

Key skills