About this role

Oversees the friendly, professional, and efficient registration and check-out of hotel guests
Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
Communicates all special requests to Housekeeping
Coordinates with Room Service to ensure accurate and timely amenity deliveries
Monitors availability of showrooms for the Sales & Conference Management departments
Reviews group resumes to verify group billing procedures, VIP’s and special requests

Minimum of one year guest service experience in hotel hospitality
Previous experience as a Front Desk Agent is preferred
Excellent guest service skills required
Advanced computer skills; Opera experience preferred
Ability to stand and walk for long periods of time required
Ability to communicate effectively in English verbally and written with team members, leaders and guests required
Must be able to work a flexible schedule, nights, weekends and holidays as required

Rooms Controller

Key skills