Senior Product Manager

Role Overview

• Develop, socialize and drive forward a long-term vision for the Ecommerce Customer Engagement space
• Lead the identification, evaluation, and implementation of new solutions and optimizations (such as post-order experience and customer feedback loop improvements, gamification and evolution of the digital loyalty experience, content and marketing improvements, etc.)
• Build and own a multi-quarter roadmap that ties directly to KPIs, business strategy and customer experience needs and goals
• Act as the primary liaison between Ecommerce, Technology, Marketing, Loyalty and Customer Care teams to translate business goals into Ecommerce Customer Engagement solutions and roadmap features
• Has demonstrated ability to analyze data and develop fact-based recommendations to solve problems as well as understanding architecture diagrams and documentation
• Lead feature development from ideation to launch and iteration, partnering with front-end and back-end teams as well as design to write clear and concise requirements and to define success metrics
• Facilitate agile ways of working, leveraging tools like JIRA and Confluence to ensure transparency and delivery excellence
• Partner with cross-functional partners and Analytics to align on wins and high impact tests for each quarter and ensure a healthy pipeline of test ideas
• Maintain cross-functional partnerships to ensure that tests align with evolving organizational goals and objectives
• Ensure learnings from tests are captured, shared with Ecommerce leadership and cross-functional squad, while applying learnings and opportunities to adjust the roadmap where necessary

Requirements

• Bachelor's Degree or equivalent years of experience
• 8+ years of experience building and executing a strategic roadmap of capabilities and related initiatives in areas of responsibility.
• Prior experience in Ecommerce preferred, and loyalty a plus!
• Experience in integrating and scaling solutions and working with engineering/QA teams throughout the entire product/software lifecycle
• Proficiency with JIRA/Confluence, and agile methodologies/scrum ceremonies
• Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (customer journey mapping, design thinking, business process design, A/B testing, etc.)
• Outstanding written and verbal presentation skills with the ability to effectively manage stakeholder communications and involvement as well as run product team meetings**

Benefits

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name