Lead Financial Crime Officer

Role Overview

• Lead the day-to-day running of our fraud operations function
• Ensure effective prevention, detection, and investigation of fraud across Computershare
• Accountable for operational performance, team leadership, process optimization
• Delivering high-quality customer and stakeholder experience while minimizing fraud losses
• Manage and develop the fraud operations teams
• Oversee daily workflows, case queues, and service levels
• Monitor fraud alerts,
• Lead the response to emerging fraud threats
• Oversee routine fraud investigations
• Support the Head of Investigations with resources and analysis
• Assess and review controls owned by the FCU in the respective region
• Work closely with Risk, Compliance, Legal, Customer Operations, and Technology teams
• Recruit, coach, and mentor team members to build capability and resilience

Requirements

• 7+ years' experience working in a fraud, financial crime, risk and/or compliance environment within a financial services or legal firm, or law enforcement
• Experience leading a fraud/financial crime team, with experience leading remote team members considered advantageous
• Proven experience developing teams, including strong coaching and mentoring skills
• Experience working with the Microsoft Office suite of products including PowerPoint, OneNote, Power BI, and SharePoint
• Knowledge of technological solutions (e.g. Governance, Risk and Control systems, fraud prevention systems)
• An understanding of risk and governance operations in financial services firms
• Up to date knowledge of current trends in fraud prevention and identification, e.g. insights and legislation
• Proven negotiation and influencing skills
• Flexibility to attend meetings outside of standard working hours as part of a global team
• Excellent written and verbal skills
• Experience working in an investment environment would be beneficial but not required

Benefits

• Paid parental leave
• Flexible working
• Health and wellbeing rewards including medical, dental and vision
• 401k matching and tax-advantaged flexible spending plans
• Income protection including short and long-term disability benefits, life insurance and supplemental life insurance