Provide technical support and assistance, ensuring the efficient performance of equipment and systems
Work directly with customers to address their needs, ensuring customer satisfaction and product efficiency
Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes
Troubleshoot and repair equipment, providing support to customers and other field service personnel
Develop positive working relationships with customers and company personnel
Submit detailed field service reports
Provide training and mentorship to customers and new field service engineers
Offer feedback to product quality and sales teams and update system documentation
Act as a subject matter expert and resource for training

Minimum is a bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent experience
Minimum of 2+ years of experience in a related field
Analytical troubleshooting and problem-solving abilities
Interest in technology and IT trends
Knowledge of electron microscopes is an advantage
Driver’s License required
Travel up to 75%

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short
and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Field Service Engineer – Electron Microscopy

Key skills