Proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
Provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
Support technical scope planning for outages, working with OFS, regional ITR teams, and customer, oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
Lead technical initiatives driving fleet performance and reliability, in collaboration with Pole ITR teams, Quality, Product Line, and GPE teams
Grow the customer relationship into a trusted partnership. Understand and act on customer needs at all levels, from flawless outage planning/execution to growth strategies
Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions
Uses technical experience and expertise for data analysis to support recommendations
Acts as a resource for colleagues with less experience. Explains difficult or sensitive information; works to build consensus

Significant experience in the Engineering/Technology & Customer Service Engineering field
Knowledge level comparable to a Bachelor's degree in Engineering from an accredited university or college
8 years of relevant engineering experience
Ability and willingness to travel to customer sites up to ~25%
Must be authorized to work in the USA without sponsorship now or in the future
Experience in technical problem solving and project leadership
Successful track record leading teams in a matrix; ability to influence in all directions
Experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing
Experience in customer-facing leadership roles, with demonstrated positive customer outcomes
Ability to quickly identify the critical few priorities and develop action plans
Able to manage multiple projects simultaneously and proactively update stakeholders
Problem analysis and resolution skills; root cause analysis leadership experience preferred
Strong presentation skills, able to explain technical issues to target groups such as customer management, technical and operations teams
Master's Degree in Mechanical or Electrical Engineering (preferred)

Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova
24/7 nurse-based resource
Access to Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off

Customer Support Engineer

Key skills