Key skills
Communication
About this role
Role Overview
- Contact injured workers, employers, and medical providers to verify and obtain initial claim information
- Obtain and track medical records and documentation
- Schedule medical appointments and coordinate follow-ups
- Obtain and communicate work status updates from providers
- Draft, edit, and distribute correspondence on behalf of the case manager
- Accurately document all case activity and communications in the claims management system
- Maintain and manage assigned diary tasks to ensure timely follow-up
- Identify and escalate issues requiring case manager attention
- Assist with triage and direction of care based on established guidelines
- Support medical management efforts to ensure compliance with Florida Workers’ Compensation statutes
- Perform additional administrative or case-related duties as needed
Requirements
- 1–2 years of medical terminology and/or medical office experience required
- Experience supporting Workers’ Compensation case management preferred
- Typing proficiency of 35+ words per minute
- High school diploma or equivalent required
- Working knowledge of the Florida Workers’ Compensation system and applicable statutes
- Familiarity with medical terminology and/or medical office experience
- Experience interacting with medical provider offices
- Strong data entry and computer skills (Microsoft Word, Excel, claims systems)
- Ability to work independently with minimal supervision
- Excellent organizational and time-management skills
- Detail-oriented and highly motivated
- Strong written and verbal communication skills
- Customer-service focused with a collaborative, team-oriented mindset
- Reliable attendance and ability to manage multiple priorities
Benefits
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.