Technical Sales Support Engineer – Power Systems

Role Overview

• Provide front-line technical support to dealers and sales teams for packaged generator set products (LV & MV).
• Lead product sizing, selection, and application engineering for generator systems.
• Develop technical proposals and respond to RFPs and tenders.
• Conduct product demonstrations and presentations to customers and consultants.
• Understand customer requirements and recommend tailored solutions.
• Respond to dealer inquiries on Electric Power products, from basic to complex.
• Develop quotations for custom solutions beyond standard offerings.
• Provide project-specific technical guidance and interface with core engineering teams.
• Interpret tender specifications and coordinate with engineering to produce submittal documents.
• Support Sales teams by providing technical justification for solution offerings.
• Participate in customer visits with Sales to identify opportunities and define technical scope.
• Provide sales enablement through training, commercial‑technical clarification, and product positioning.
• Identify upsell and cross‑sell opportunities based on application insights.
• Support transition from opportunity to order by ensuring alignment between Sales, Dealers, and Engineering.
• Build and maintain strong relationships with dealers, consultants, etc.
• Act as a liaison between sales, engineering, and product development teams.
• Provide Pre-Sales technical consultation to dealers and consultants, ensuring alignment with project requirements.
• Collaborate with sales teams to understand customer needs and propose tailored solutions.
• Support business development efforts by identifying opportunities and technical differentiators.
• Develop technical documentation, training materials, and reference white papers.
• Deliver product application training to internal teams and external stakeholders.

Requirements

• Bachelor’s degree in electrical or mechanical engineering
• Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
• Working knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients
• Extensive experience and understanding of effective communication concepts, tools and techniques
• Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
• Working knowledge of relationship management techniques
• Extensive experience and knowledge of a given technology and various application methods
• Technical knowledge of genset controllers, synchronization, paralleling schemes, and electrical system architecture.
• Experience within power systems, generator applications or related required.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement