Define and drive the multi-quarter vision for client booking
Own discovery, booking flows, checkout, confirmations, cancellations, and rebooking
Ensure experiences scale across geographies, shop types, and future verticals
Make clear tradeoffs across UX quality, performance, and business goals
Deeply understand client behavior and friction across the booking funnel
Improve conversion, rebooking, and retention through data and experimentation
Elevate trust, clarity, and reliability across critical booking moments
Partner closely with Engineering and Design to ship performant, high-quality consumer experiences
Translate strategy into clear requirements and measurable outcomes
Collaborate with Lifecycle, Marketing, and Data to ensure launches drive impact
Own key metrics including conversion, rebooking rate, funnel drop-off, and client retention
Establish clear learning goals and remain accountable to outcomes
Thoughtfully leverage AI and automation to improve discovery and confidence in booking

7+ years of product management experience
Direct experience building booking, reservation, or scheduling products at scale
Proven track record improving conversion or retention in B2C environments
Strong product judgment across UX, systems, and business impact
Experience in B2C or B2B2C platforms
Ability to influence cross-functional teams without direct authority

Base Salary ($170,000
$190,000)
New hire stock grant
100% employer paid medical, dental, and vision insurance for you and your dependents
401K plan with company contribution
Generous PTO and Parental Leave policies

Staff Product Manager, Client Booking Experience – B2C

Key skills