Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements.

Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
3–6 years of experience in application support, systems support, or manufacturing IT
Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
Familiarity with incident, problem, and change management processes (ITIL or similar)
Strong communication skills and ability to work effectively in an on-site, cross-functional environment.

Application Support Engineer

Key skills