Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams and developers
Responsible for the full lifecycle management of global applications supporting pharma production operations, including rollout, configuration, validation, patching, and version upgrades. Coordinates feedback from site users and operational stakeholders, translating needs into actionable requirements for developers to drive future product development.
Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
Create and maintain support documentation, SOPs and knowledge base articles
Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements
Develops, documents, and executes comprehensive test cases for global applications used across pharmaceutical operations, ensuring compliance with validation standards and regulatory requirements. Collaborates with cross functional teams to verify functionality, identify defects, and support timely resolution

Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
3–6 years of experience in application support, systems support, or manufacturing IT
Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
Familiarity with incident, problem, and change management processes (ITIL or similar)
Strong communication skills and ability to work effectively in an on-site, cross-functional environment

Global Application Support Engineer

Key skills