Customer Service Representative – RTA

Role Overview

• Provides service to customers who require assistance with issues involving travel in the Chicago area
• Responsible for providing professional, knowledgeable and courteous call support to all patrons and transit operators
• Answers all incoming phone calls from customers related to travel information
• Performs all assigned tasks as quickly and accurately as possible
• Follows all established policies, procedures and written/verbal instructions
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
• Initiates outbound call as needed
• Performs other duties as assigned

Requirements

• High school degree, or equivalent, plus 1-2 years of related experience; Customer Service/Call Center preferred
• Some college coursework preferred
• Must be a good team player
• Must possess a positive attitude
• Must excel in a fast-paced environment
• Able to work and respond in a high volume situation
• Willing to work extended hours
• Ability to type 40 plus word per minute (WPM)
• Proficient in Microsoft Office

Benefits

• medical, dental and vision insurance
• company-paid disability (company continues full pay and benefits for up to six weeks)
• life insurance options
• critical illness and accident coverages
• Flexible Spending Accounts
• pre-paid legal plan
• travel accident insurance
• award-winning well-being program which includes an employer-funded lifestyle spending account
• up to six weeks of paid parental leave
• 401k Retirement Plan with a company match
• backup childcare
• pet care
• pet insurance
• virtual tutoring
• tuition reimbursement program
• 11 paid holidays throughout the calendar year