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Customer Service Representative – RTA at Cubic Corporation | JobVerse
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Customer Service Representative – RTA
Cubic Corporation
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Customer Service Representative – RTA
New York, United States of America
Full Time
1 week ago
H1B Sponsor
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About this role
Role Overview
Provides service to customers who require assistance with issues involving travel in the Chicago area
Responsible for providing professional, knowledgeable and courteous call support to all patrons and transit operators
Answers all incoming phone calls from customers related to travel information
Performs all assigned tasks as quickly and accurately as possible
Follows all established policies, procedures and written/verbal instructions
Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
Initiates outbound call as needed
Performs other duties as assigned
Requirements
High school degree, or equivalent, plus 1-2 years of related experience; Customer Service/Call Center preferred
Some college coursework preferred
Must be a good team player
Must possess a positive attitude
Must excel in a fast-paced environment
Able to work and respond in a high volume situation
Willing to work extended hours
Ability to type 40 plus word per minute (WPM)
Proficient in Microsoft Office
Benefits
medical, dental and vision insurance
company-paid disability (company continues full pay and benefits for up to six weeks)
life insurance options
critical illness and accident coverages
Flexible Spending Accounts
pre-paid legal plan
travel accident insurance
award-winning well-being program which includes an employer-funded lifestyle spending account
up to six weeks of paid parental leave
401k Retirement Plan with a company match
backup childcare
pet care
pet insurance
virtual tutoring
tuition reimbursement program
11 paid holidays throughout the calendar year
Apply Now
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