Product Manager

Role Overview

• This role will require regular, on-site presence at our client site in either Cambridge, MA or Norwood, MA
• This role is not eligible for relocation assistance
• This role will report to Head of Benchling Practice at Zifo, responsible for overseeing the Benchling rollout at one or multiple customers.
• The role will partner closely with Customer’s Research and Technical Development scientists to understand their scientific workflows and translate those needs into scalable, consistent Benchling solutions.
• The role will work closely with implementation consultants to own the end-to-end delivery of assigned projects, from requirements discovery through rollout and adoption,
• Ensure solutions align with shared platform standards and long-term data strategy.
• Partner with scientific teams to understand their software-related use cases and identify how Benchling can best support their business needs.
• Capture user requirements and present them for manager review and approval
• Leverage knowledge of Benchling product ecosystem to propose potential approaches during requirements gathering.
• Lead requirements gathering and design workshops
• Translate scientific workflows into data models, templates, intake processes, and system configurations.
• Analyze and translate end-to-end assay data processes into structured, scalable, Benchling workflows that are intuitive and usable for end users.
• Collaborate with implementation partners to hand off requirements, review and validate delivered configurations.
• Develop test plans, guide UAT execution, and create documentation and training materials to support user training and onboarding.
• Provide user support during rollout and early adoption
• Act as a trusted advisor to scientific stakeholders, guiding trade-offs and promoting Benchling best practices.

Requirements

• Bachelor’s or Master’s degree in a life sciences, informatics, or related discipline
• At least 5-7 years of experience in pharmaceutical research, biotech, informatics, or product adjacent role
• Hands-on experience using or administering Benchling to support scientific workflows (e.g., schemas, templates, workflow configuration)
• Demonstrated ability to gather, refine, and translate user requirements into high quality requirements, design, and data model documentation to support scalable implementation and ongoing platform support
• Strong communication and facilitation skills, with the ability to lead workshops and partner effectively with scientific and technical stakeholders Preferred Qualifications
• Familiarity with R&D lab workflows (e.g. assay development, process development, flow cytometry, next generation sequencing) and a wide variety of laboratory instrumentation.
• Experience with business process mapping and leading cross-functional requirements or design workshops
• Proven ability to develop fit-for-purpose data models and solutions rooted in strong product understanding and established industry standards.
• Experience creating user documentation, training materials, and delivering user training
• Comfortable working with external implementation partners
• Ability to manage multiple workstreams and deliver high-quality outcomes in a matrixed environment
• A collaborative, curious mindset and a desire to build systems that enable high-quality science at scale Additional details

Benefits

• CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.

We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

If you share these sentiments and are prepared for the atypical, then Zifo is your calling!

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.