Staff Platform Engineer – Microsoft 365

Role Overview

• Own the overall health, availability, performance, and security of the Microsoft 365 platform, including but not limited to Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and Purview.
• Define and maintain operational standards, support models, escalation paths, and runbooks for M365 services.
• Act as the highest-level technical escalation point for complex M365 incidents and systemic issues.
• Drive root cause analysis for major incidents and ensure sustainable corrective actions are implemented.
• Serve as the primary technical owner of the Microsoft relationship for M365.
• Manage Premier or Unified Support engagements, support cases, and service reviews with Microsoft.
• Stay current on Microsoft roadmap changes and proactively assess impact, risk, and opportunities for the organization.
• Provide architectural guidance and design oversight for M365 solutions and integrations.
• Lead the evaluation, design, and implementation of new M365 capabilities and features.
• Ensure platform designs align with enterprise security, compliance, identity, and data governance standards.
• Drive automation and infrastructure-as-code practices for M365 administration where applicable.
• Identify opportunities to improve platform reliability, scalability, cost optimization, and user experience.
• Act as a trusted technical advisor to IT leadership, product owners, and business stakeholders on M365 capabilities and constraints.
• Provide guidance and mentoring to senior and mid-level engineers supporting the platform.
• Contribute to enterprise standards, reference architectures, and technical documentation.

Requirements

• 8+ years of experience in enterprise IT engineering or platform engineering roles.
• Deep hands-on expertise with Microsoft 365 services, administration, and troubleshooting in a large enterprise environment.
• Strong knowledge of Entra ID (Azure AD), identity federation, conditional access, and modern authentication.
• Experience managing Microsoft Unified or Premier Support engagements.
• Proven ability to lead through influence and operate effectively as a senior individual contributor.
• Strong problem-solving skills with the ability to operate in high-severity incident scenarios.
• Excellent written and verbal communication skills.
• Microsoft certifications such as Microsoft 365 Enterprise Administrator Expert or equivalent (preferred).
• Exposure to Microsoft Intune, endpoint management, and device compliance concepts in an enterprise environment (preferred).
• Familiarity with PowerShell automation and scripting for M365 administration (preferred).
• Experience supporting regulated or compliance-driven environments (e.g., SOX, SOC, ISO) (preferred).
• Prior experience operating in a global, 24x7 enterprise environment (preferred).

Tech Stack

• Azure

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments