Senior Content Strategist, API Documentation

Role Overview

• Own and execute the end-to-end content strategy for API reference and developer enablement documentation.
• Produce high-quality, developer focused documentation, including:
• API reference material.
• Developer usage and enablement content (onboarding guides, integration guides, workflows, tutorials, and conceptual explanations).
• Code samples, patterns, and best practice guidance.
• Design and maintain information architecture standards for API documentation and the developer portal.
• Develop and maintain documentation templates, style guides, Markdown standards, and writing conventions to ensure consistency and scalability.
• Partner closely with Engineering and Product teams to understand APIs, data models, workflows, and release plans.
• Participate in and support development workflows, including reviewing documentation changes via GitHub pull requests.
• Manage documentation deliverables aligned with agile release cycles and evolving platform capabilities.
• Define, document, and continuously improve documentation workflows and standard operating procedures (SOPs).
• Leverage AI tools to enhance documentation quality, consistency, reuse, and production efficiency.
• Conduct content audits to identify gaps, redundancies, and opportunities across API and developer documentation.
• Analyze documentation usage, adoption, and feedback to drive continuous improvement.

Requirements

• Bachelor’s degree in computer science, technical writing, or equivalent practical experience.
• 5-8 years total relevant experience, including 3-5 years working on developer or technical documentation within a complex technical environment.
• Demonstrated ability to work independently at a senior level – prioritizing work across competing initiatives, navigating ambiguity, and driving documentation outcomes without close supervision.
• Proven experience working in docs-as-code environments, including GitHub and pull‑request‑based review processes.
• Experience collaborating directly with software engineers, product managers, and UI/UX design partners to influence documentation approach, structure, and developer experience.
• Familiarity with localization workflows and translation tooling, with an understanding of how content structure and reuse impact global scalability.
• Understanding of documentation analytics, search behaviour, and content performance measurement, and experience using insights to guide prioritization and improvements.
• Strong organizational skills, attention to detail, and comfort working in fast‑paced, agile environments with shifting priorities.

Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.