Own and execute the end-to-end content strategy for API reference and developer enablement documentation.
Produce high-quality, developer focused documentation, including:
API reference material.
Developer usage and enablement content (onboarding guides, integration guides, workflows, tutorials, and conceptual explanations).
Code samples, patterns, and best practice guidance.
Design and maintain information architecture standards for API documentation and the developer portal.
Develop and maintain documentation templates, style guides, Markdown standards, and writing conventions to ensure consistency and scalability.
Partner closely with Engineering and Product teams to understand APIs, data models, workflows, and release plans.
Participate in and support development workflows, including reviewing documentation changes via GitHub pull requests.
Manage documentation deliverables aligned with agile release cycles and evolving platform capabilities.
Define, document, and continuously improve documentation workflows and standard operating procedures (SOPs).
Leverage AI tools to enhance documentation quality, consistency, reuse, and production efficiency.
Conduct content audits to identify gaps, redundancies, and opportunities across API and developer documentation.
Analyze documentation usage, adoption, and feedback to drive continuous improvement.
Requirements
Bachelor’s degree in computer science, technical writing, or equivalent practical experience.
5-8 years total relevant experience, including 3-5 years working on developer or technical documentation within a complex technical environment.
Demonstrated ability to work independently at a senior level – prioritizing work across competing initiatives, navigating ambiguity, and driving documentation outcomes without close supervision.
Proven experience working in docs-as-code environments, including GitHub and pull‑request‑based review processes.
Experience collaborating directly with software engineers, product managers, and UI/UX design partners to influence documentation approach, structure, and developer experience.
Familiarity with localization workflows and translation tooling, with an understanding of how content structure and reuse impact global scalability.
Understanding of documentation analytics, search behaviour, and content performance measurement, and experience using insights to guide prioritization and improvements.
Strong organizational skills, attention to detail, and comfort working in fast‑paced, agile environments with shifting priorities.
Benefits
Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
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