Rehab Sales and Service Representative

Role Overview

• Provides customer service and technical support to assigned customers through regular onsite calls.
• Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
• Support customers in management of Patient Notification Forms and other required paperwork.
• Perform cycle count on each cabinet 1-2X a week.
• Cabinet maintenance including: Ensuring cabinet tidiness and appearance, Adding/deleting products as necessary, Perform cabinet reconfigurations & relocation.
• Trouble shoot issues with cabinet; elevate complex issues to Omincell or Account Manager.
• Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes.
• Function as lead role in monitoring, reporting and reducing inventory.
• Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
• Assist with installations as needed.

Requirements

• Strong communication skills required to maintain relationships with all levels of personnel at all customer locations.
• Ability to gather data, compile information, and prepare reports
• Strong PC skills with a working knowledge Microsoft Office suite, with strong skills in MS Excel, MW Word and PowerPoint.
• Knowledge of billing and collection procedures is a plus.
• Knowledge of DME products and industry preferred.
• Effective oral/written communication skills.
• Excellent interpersonal skills.
• HS degree; college degree a plus
• Valid driver’s license and reliable mode of transportation
• 1 -2 years working in a large hospital environment required
• Experience in procurement or materials management role preferred

Benefits

• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs
• Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest