Own the end-to-end technical research stack, including platform specifications, configurations, advanced prompt engineering, custom queries, and the architecture of client-facing dashboards.
Generate high-impact thought leadership ideas by synthesizing industry trends, internal best practices, and deep-dive platform knowledge into fresh perspectives for the market.
Translate strategic briefs into rigorous data requirements, defining the boundaries of our research.
Partner closely with the Editorial Director to co-author content briefs, ensuring that all data-driven narratives are technically sound, defensible, and meet the highest standards of credibility.
Responsible for delivering clean, structured datasets and distilling them into the "top 3" most actionable insights that drive immediate value for our clients.
Build and maintain the "Research Playbook," creating scalable processes for deep-dive audits for clients.

5+ years of experience in technical research, data science, or performance-based marketing analytics within a SaaS or agency environment.
Hands-on experience with LLM configurations and prompt engineering.
Proven ability to manage large datasets and the "detective" mindset required to find patterns in the noise of AI-generated responses.
Can take a high-level marketing question and break it down into a technical measurement plan with clear "can/cannot" parameters.
Excellent at working cross-functionally with both creative/editorial teams and technical/engineering teams.
Eagle eye for detail and pride in delivering "clean" data.

Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
Join an experienced high-performing team where you will have immediate ownership and impact
Experience a true meritocracy with significant career growth upside as the business scales

Senior Customer AI Researcher

Key skills