Own monitoring of post-sales SME delivery programs for commercial and enterprise accounts including milestones, dependencies, risk tracking, and stakeholder comms through onboarding/implementation
and after.
Lead cross-functional alignment: Coordinate with customer success managers (CSMs), GRC SMEs, and Product (EPD) to unblock customer outcomes and ensure consistent execution, handoffs, and consistency post-implementation.
Standardize + scale playbooks: Work with SMEs and CSMs to define repeatable processes for framework mapping, evidence expectations, and common customer patterns to reduce time-to-value and improve consistency for our customers. Streamline and automate internal processes related to tracking program success.
Continuously monitor delivery against KPIs: Consider existing KPIs and develop new ones over time to optimize and mature services for Vanta’s customers.
Enable new SMEs and CSMs: On program migration processes and internal mechanisms related to the managed program.

Program management + stakeholder leadership: Ability to run a cross-functional program at-scale, generate written communications for leadership, and identify program risk through continuous KPIs. Experience capturing KPIs and maturing programs.
GRC / audit fluency: Experience working in a GRC role and a functional knowledge of inputs/outputs into a successful GRC program, including the time it takes to deliver outputs around an audit cycle.
Strong organization, communication, and prioritization skills. Including attention to detail, and comfort working independently/virtually. Experience capturing KPIs and maturing programs.
Open to using AI to amplify their skills and strengthen their work
demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!

Program Manager, Pro Services

Key skills