Account Management Support Representative

Role Overview

• Manage assigned book of business (new and existing zero accounts).
• Support and work with all service managers and specialists for assigned accounts.
• Build and maintain relationships with the defined customer base to ensure a high level of customer satisfaction.
• Respond to escalated issues that may arise; seek additional support from management as needed.
• Conduct regular status meetings with customers to understand their needs and link them to the organization’s product/service strategies.
• Manage pricing and service-related activities.
• Perform product cross-referencing activities.
• Create and run monthly/quarterly reports.

Requirements

• High school diploma or equivalent.
• Proficiency with MS Excel, Word, and Outlook.
• Bachelor’s Degree (preferred).
• At least 1 year of account management or sales experience (preferred).
• Background in commissioned, tangible product sales (preferred).
• Experience identifying, connecting with, building consensus, and closing new business (preferred).

Benefits

• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off
• Employee Assistance Program access
• Employee Resource Groups access
• Employee Service Corp access