Customer Success Manager, Mid-Market

Role Overview

• Drive product adoption to ensure at least 90 percent of your assigned portfolio adopts MagicSchool into their weekly workflow.
• Achieve a contract renewal rate of 90 percent or higher.
• Identify expansion opportunities to drive a Net Revenue Retention (NRR) rate of at least 110 percent annually.
• Monitor school health data to triage underperforming accounts and design specific intervention programs.
• Build trust and influence with teachers and administrators to secure buy-in from key decision makers.

Requirements

• Customer Success expertise with a proven track record in a customer facing role.
• Relational intelligence to build strong bonds with diverse stakeholders.
• Ability to work seamlessly with cross-functional teams.
• Detail oriented with operational excellence and ability to juggle multiple responsibilities.
• Experience in educational background as a teacher or within an EdTech company preferred.

Benefits

• Unlimited time off to empower our employees to manage their work-life balance.
• Choice of employer-paid health insurance plans.
• Dental and vision are also offered at very low premiums.
• Every employee is offered generous stock options, vested over 4 years.
• 401k match & monthly wellness stipend.