WW Project / Program Manager

Role Overview

• Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results.
• Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management.
• Ensures alignment of business solutions with Commercial Strategic Technology roadmaps.
• Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance.
• Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives.
• Provides subject matter expertise and consulting services to initiatives and stakeholders in own domain of expertise.
• Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and complies with strategic business capability roadmap.
• Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed.
• Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved.
• Builds and maintains effective relationships with various Agilent & Commercial Organization stakeholders, both globally and regionally.

Requirements

• Bachelor or Masters Degree in Computer Science, Management Information Systems or similar.
• 5-8 years of program or project management or project involvement experience in the commercial areas, such as Sales Operations, Customer Operations, Service Operations, Service Contact Center, Digital or Data and Data Governance.
• Business experience with SAP FSM (Field Service Management), SAP-CRM, S/4 HANA, would be a plus.
• Strong program management skills for executing complex projects in a One Agilent Culture to meet deliverables and milestones.
• Demonstrated Functional / semi-technical subject matter expertise in Commercial technology set such as: Pre-Sales CRM, Order Booking and Management, Service Contracts, Service Delivery, Digital or Data Architecture, Quality and Governance.
• Demonstrated experience in innovating using Data, automation and AI (or other similar emerging technologies) would have added advantage.
• Demonstrated experience in partnering with IT, translating business requirements into functional requirements, bridging both IT and business lingo.
• Excellent interpersonal, leadership and team-effectiveness skills with virtual/cross functional/multi-cultural teams and business partners.
• Ability to demonstrate sound decision making and achievement/results-oriented focus skills.
• Ability to reduce complex requirements into simple concepts.
• Exceptional executive‑level presentation and communication skills, including the ability to influence, align, and drive decisions across all levels of leadership.
• Outstanding communication skills, including the ability to align and engage stakeholders, teams, and partners.
• Ability to work globally and across cultures to delivery high impact results in a fast-paced environment.
• Ability to tolerate high level of ambiguity in a matrix organization setup.
• Vendor management and relationship skills are a plus, with the ability to partner with and influence third‑party vendors to deliver effective, business‑aligned solutions.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Bonuses
• Stock options