Serve as the primary point of contact for customers during implementation projects, building strong relationships and managing expectations throughout the project lifecycle.
Plan and deliver implementation projects by defining scope, timelines, milestones, and deliverables — adjusting plans as needs evolve.
Manage project execution end to end, including tasks, resources, schedules, documentation, and risk mitigation.
Communicate project progress clearly and consistently to customers and internal teams, ensuring alignment and transparency.
Contribute to continuous improvement by partnering with other project managers to enhance tools, processes, and methodologies.

Bachelor’s degree or equivalent professional experience
3–5 years of experience managing customer-facing projects involving both internal and external stakeholders.
Strong ability to manage customer expectations and deliver high-quality outcomes under tight timelines.
Excellent time management and organizational skills, with the ability to juggle multiple projects and priorities.
Clear, confident communicator who collaborates effectively with technical and operational teams at all levels.
Project management certification (e.g., PMP) is a nice to have.
Experience working in fintech, SaaS, or a regulated industry is a nice to have.
Exposure to process improvement or non-standard implementation work is a nice to have.

Project Manager – Services

Key skills