Motorola SolutionsRemote
Customer Support Manager
United States
Full Time
3 days ago
$80,000 - $90,000 USD
H1B Sponsor
Key skills
Sales
About this role
Role Overview
- Responsible for day-to-day management of the Vesta 911 call handling customer services contracts and relationships.
- Ensure contractual obligations are met and drive appropriate resources to solve complex issues.
- Collaborate with Sales, Product, Engineering, Deployment, and CMSO Support teams throughout customer engagement.
- Accountable for the execution of service agreements, deployment of field resources, and escalation management.
- Deliver consistent service levels and manage customer escalations effectively.
Requirements
- High School diploma, Bachelor's Degree, OR 3+ years of experience in one of the following: Technical Customer Support, 911 Centers, or Public Safety required.
- Must be able to obtain a background clearance as required by our government customers.
- Legal authorization to work in the U.S. indefinitely is required.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave