Senior Manager, Professional Services – Linux

Role Overview

• Lead and manage multiple teams of embedded engineers, providing guidance, mentorship, and support in their professional development
• Set clear objectives and performance expectations for the team, monitoring progress and providing regular feedback
• Foster a collaborative and innovative team culture, promoting knowledge sharing and continuous improvement
• Work closely with clients to understand their embedded systems requirements, translating them into actionable project plans and deliverables
• Define project scope, timelines, and resource requirements, ensuring projects are delivered on time and within budget
• Monitor project progress, identify and mitigate risks, and escalate issues as necessary to ensure successful project outcomes
• Cultivate agility in decision making and automation to scale business across professional services and life cycle maintenance teams
• Establish and enforce quality assurance processes, conduct reviews, and implement corrective actions as necessary
• Define and execute the technical strategy for embedded services, staying abreast of industry trends, emerging technologies, and best practices
• Provide technical guidance and expertise to the Professional Services team, ensuring adherence to quality standards, best practices, and industry regulations
• Establish and maintain strong relationships with clients, serving as the primary point of contact for technical discussions and project updates
• Collaborate with clients to understand their business goals and requirements, providing insights and recommendations for embedded solutions
• Drive customer discussion and identify upsell opportunities for long term customer engagements
• Collaborate with sales on statement of work, review and improve the overall pre-sales customer experience
• Hiring per Resource and skill gaps in the professional services teams
• Tracking KPIs for all teams
• Training and mentoring the team leaders, and principal engineer

Requirements

• Master's degree in Computer Science, Electrical Engineering, or a related field
• 8+ years of Leadership experience in embedded systems development
• 6+ years of leadership experience of leading/managing diverse global cross functional teams
• Proficient in programming languages such as C and C++, with hands-on experience in embedded software development
• Expertise in delivering concurrent projects on time/on budget with quality; resulting in satisfied management and customers
• Experience in conducting risk assessments, and security and other testing for embedded systems
• Familiarity with industry standards and best practices related to embedded systems security
• Strong leadership skills and the ability to drive technical strategy and influence stakeholders
• Excellent problem-solving and analytical skills, with a keen attention to detail
• Effective communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences.

Benefits

• Low-cost Medical / Dental / Vision coverage options
• 401K with generous employer match
• Responsible Paid Time Off + 11 Paid Holidays
• Remote work opportunities based on role
• Employee Assistance Program (EAP)
• Career growth and professional development opportunities