Enable accurate forecasting of future state pipeline and headcount needs, ensuring resources are optimally allocated
Improve throughput and utilization by analyzing trends and implementing data-driven solutions
Provide the data and insights needed for Global Workforce Strategy Governance and Operations Lead to facilitate business case discussions/decisions
Drive business alignment by collaborating with units on intake prioritization, supporting strategic decision-making
Enhance stakeholder engagement through transparent and timely communication of performance insights
Maintain comprehensive performance dashboards that deliver actionable metrics to leadership
Monitor service level agreements (SLAs) to ensure consistent delivery and identify opportunities for improvement

Bachelor’s degree required; business, technology, or a related field is preferred
5+ years of experience in operations, project management, or business analysis within a global or enterprise setting is highly advantageous
Strong analytical skills and proficiency in developing and tracking KPIs, SLAs, and operational metrics, with experience in data interpretation to inform decision-making and drive operational improvements
Demonstrated expertise in workforce planning, resource allocation, and forecasting future pipeline and headcount needs in a complex, global environment
Proficiency in building and maintaining performance dashboards and reporting tools, utilizing platforms such as Excel, Power BI, or similar analytics software
Experience partnering with multiple stakeholder groups to anticipate what business units need and reach out early, building trust and making collaboration easy and effective
Excellent communication skills, with the ability to tailor messages for the appropriate audience, highlighting what matters most, and ensuring information is appropriately disseminated so that decisions can be made quickly and confidently
Ability to quickly see trends and connections in data that others might miss, helping the team make smarter decisions before issues arise
Demonstrated experience breaking down complicated information and processes into clear, usable insights that anyone can understand and act on.

Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO)
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance

Global Workforce Strategy Performance & Planning Support Manager

Key skills