Provide students and staff alike with a positive, responsive experience, including personal attention and knowledgeable guidance through the financial aid process
Provide exceptional customer service via multiple communication mediums (e.g. phone, email, chat)
Obtain and maintain current knowledge of federal and state financial aid regulations
Provide problem resolution or escalate highly unique or complex issues to a Financial Aid Manager
Conduct consistent and frequent outreach to students via telephone, email and text
Accurately document all student-related interactions in student information system and provide appropriate and timely financial aid responses
Maintain eligibility to access the National Student Loan Data System, (NSLDS)
Scan and upload necessary documentation and complete data entry support to the Financial Aid Processing and Awarding Unit
Attend and participate in team, SFA department meetings
Support and contribute towards University’s commitment to diversity and inclusion.

Associate's Degree Required
Specialization in Accounting, Business, Finance or related field
Minimum of one to three years of relevant customer service and/or financial aid experience, or equivalent combination of education and experience
Exceptional customer service skills and belief in single-source service
Strong interpersonal, written and verbal communication skills
Excellent organization and time management skills
Experience in a service-oriented call-center preferred
Demonstrated ability to remain calm under pressure
General knowledge of the higher education industry preferred
Proficiency in Microsoft Office Suite
Working knowledge of financial software, CampusNexus, preferred
Strong command of the English language, in both oral and written form.

Financial Aid Advisor

Key skills